Cancellation insurance

To cover against the cost of the entire stay if things go wrong, e.g. cancellation, premature departure, late arrival,
an involuntary extended stay, search and rescue costs, we can offer you a policy supplied by Europäische Reiseversicherung (European Travel Insurance).

Purchase travel insurance now


Cancellation terms and conditions

Cancellation doesn't sound good – it's not good for you and it's not good for us. In the event of late arrival or early departure, we will charge the room rate for the period booked. Any services not taken (including meals) are non-refundable. Cancellations are charged in accordance with the Austrian Hotel Regulations.

Corona cancellation conditions:
Written cancellations are free of charge until 48 hours before arrival. Only valid in case of illness - medical certificate required or in case of travel restrictions due to COVID-19. For cancellations not related to COVID-19 our general cancellation conditions apply.

4 weeks before arrival free of charge
3 weeks before 50 % of the half-board price (HP)
2 weeks before 70 % of the HP
1 week before or less 90 % of the HP


Arrival and departure

Rooms will be ready from 15.00.
On the day of your departure please vacate your room by 10.00.
Late Check out:
If you want to use the room during the day of your departure, we will charge €40.- per person (incl. afternoon snack).

Please be aware that we can only offer you a late check-out room subject to availability. Please enquire at reception.

Unfortunately, it is not possible to book a specific room number or floor.

To confirm your booking we would ask you to pay a deposit of €250.- per person. We cannot incur any charges for this transaction.


Our bank account details:

Familie Köll
IBAN AT53 3632 4000 0131 0192


Payment with credit card:

It's possible to pay with credit card.

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